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What is value?

Recently, I was asked to quote a high volume, high frequency carpet cleaning contract as a sub to a large government contractor. Our quote, I was informed, came in at more than two and one half times the amount they were paying their current carpet cleaning contractor.

When I asked, why they were seeking to replace the current contractor, who was so inexpensively retained, the answer could not have been more predictable. The cheap carpet cleaner was "cleaning" entire homes full of carpet in 15 minutes flat.


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